Today’s buyers have been spoiled by selections and have improved anticipations on order deliveries to the extent that models heading out of their way to offer great experiences have turn out to be the bare bare minimum.
A person these types of expectation from shoppers is the means to monitor their orders at all situations. But imagine a situation where the order’s current position has not been up-to-date or a meant hold off was not educated.
All through moments like the vacation period, 82% of the consumers are worried about their orders NOT reaching them on time. As a result, even when every thing is likely alright, customers’ problems can stop up impacting their shipping and delivery expectations.
This can shortly consequence in negative shipping experiences and result in shoppers to stop buying with you devoid of hesitation.
So if you want to mitigate the effects of write-up-acquire dissonance, you have to start with remaining transparent with your order tracking, such as delays.
With write-up-order automation platforms these types of as LateShipment.com, you can allow buyers to observe their orders at all instances on your branded monitoring site. Not just to keep your shoppers aware of their parcel position, you can plug your monitoring web pages with internet marketing campaigns to increase repeat income, specified that on common, a shopper tracks their order 4-6 occasions.