The most important challenge has been kitchen room for us. And discovering one thing that was cost-effective, however adaptable. That we could in fact expand in, unfortunately, late final yr, we seen that we wanted to transfer out in just 8 days.
Simply because of the Hurricane Ida flooded a facility. For the previous yr or so we’ve been in like a whirlwind of kitchen things. Like, we’ve moved way too numerous instances — that has been like 1 of the most important struggles, but also, I imagine, on the other facet of all of that is running our customers’ expectations all-around what like how this process operates, it is a perishable good. And I consider like because people today are utilised to Amazon or just like E-commerce in typical.
They’re both expecting it to consider like be a really limited window of time ahead of they acquire their product or service or they may possibly be expecting a longer period of time, but they are anxious about if the product or service will be stale, stale by the time they get it. They commence thinking like, if I get on Monday, and it does not ship right until Friday, that signifies that the item has been sitting in our facility considering the fact that Monday and that’s not true. Like when we get your order on Monday, we’re probably baking it On Wednesday, and then we’re transport it on Friday. So yeah, it is just like taking care of our client’s expectations.
And that is truly why we acquired associated with LateShipment.com mainly because due to the fact ours is a perishable product, persons are really nervous about it and they consider a thing terrible will transpire to it if they know stays in transit for a minor lengthier than it has to, but continuously reassuring them like, at the finish of the working day, we’re just building brownies, proper. So there are very handful of items that can go completely wrong with a brownie. It is not ice product, it is not a cake like It’s not pie, it’s a brownie. Even even though we offer it in a different way, and get in touch with it some thing else.
I think men and women are however extremely anxious about acquiring food items in the mail and they are fearful, they are nervous, they’re thrilled. So just managing the success and shipping procedure so that the purchaser is aware of what’s likely on has been the most significant factor. It’s like one of our greatest purchaser service inquiries. It is like when will my get ship? How very long does it acquire? Nicely, how prolonged will it be fresh by the time it gets there? What if it gets delayed in site visitors? Like it’s just so several matters that people are concerned about? When it arrives to like perishable products and solutions